How we resolve complaints

Your feedback helps us improve. If something goes wrong with your order, contact us directly — it's faster than going through PayPal, Klarna, or your bank, and we can help you immediately.

How to submit a complaint

1. Log in to your CrowdFarming account
2. Click on your profile icon or name in the top right corner
3. Go to Orders and open the relevant order
4. Click Report a claim
5. Describe the issue and add photos if possible

💡 Our farmers allow a 14-day complaint period from the date you receive your box. If a quality issue appears later, our team will still be happy to review your case.

What happens next

• You'll receive an automatic confirmation straight away
• Many issues are resolved automatically
• For anything else, our team will get back to you with a solution within 48 hours
• Once your claim is resolved, you'll receive an email with the outcome

How we resolve complaints

• 📦 Free replacement — if the box didn't arrive or most of its contents are spoiled and a reshipment is possible
• 💳 Full refund — if a replacement is not feasible
• 🪙 Partial credit — if only part of the delivery is affected, applied automatically to your next order

Have a different idea of what would help? Let us know — we'll work together to find the right solution. 💪

❓ Questions? Contact our team →