How we resolve complaints

Your feedback helps us improve. If something goes wrong with your order, contact us directly — it's faster than going through PayPal, Klarna, or your bank, and we can help you immediately.

How to submit a complaint

Log in to your CrowdFarming account
Click on your profile icon or name in the top right corner
Go to Orders and open the relevant order
Click Report a claim
Describe the issue and add photos if possible

💡 Our farmers allow a 14-day complaint period from the date you receive your box. If a quality issue appears later, our team will still be happy to review your case.

What happens next

You'll receive an automatic confirmation straight away
Many issues are resolved automatically
For anything else, our team will get back to you with a solution within 48 hours
Once your claim is resolved, you'll receive an email with the outcome

How we resolve complaints

📦 Free replacement—if the box didn't arrive or most of its contents were spoiled and a replacement shipment were possible.

💳 Full cash refund – if the order could not be delivered and a replacement is not possible, for example, because the farmer has stopped harvesting.

🪙 Store credit for the full purchase amount— for example, for subscriptions, as the credit is automatically applied to the next order.

🪙 Partial store credit – if only part of the delivery is affected, the corresponding amount is automatically applied to your next order.

Have a different idea of what would help? Please let us know before your payment is due—we'll work together to find the correct and fastest solution for you.

❓ Questions? Contact our team →