Why should I file a complaint?

Complaints are not a nuisance – they are an opportunity. When something goes wrong with a delivery, your feedback helps us on several levels:

• We can assist you quickly, for example with a refund or a replacement.
• Our farmers are informed directly if something was wrong – and they can learn from it.
• We improve our processes to make future orders run even more smoothly.

Even though it’s frustrating when things don’t go as planned, your complaint ensures that you get what you ordered – and helps us get better. 💚

Have questions? Just contact us - we will be happy to help!