Why should I file a complaint?

Unfortunately, something unexpected can happen during delivery, and even though it may require a bit more effort from you, we really appreciate it if you let us know. Your complaint is our only way to receive feedback, improve for the future, and of course, find a solution to your issue.

The easiest and fastest way to submit a complaint is through your user account — there you can find detailed instructions on how to file a claim.

Please understand that we cannot accept or process complaints via our social media channels.

Need further assistance with your complaint? Just contact us - we will be happy to help!