Terms and conditions of use and purchase

An introductory note from Gonzalo Úrculo, CEO and Co-Founder of the CrowdFarming Group  

As a preamble to the legal texts detailing the terms and conditions of use and purchase of CrowdFarming S.L., I would like to start by explaining CrowdFarming's mission, as it is key to understanding the influence we have as a company and the meaning of our actions.

Mission

"To make regenerative organic farming possible for farmers and accessible to consumers".

This mission inspires us to build all the services needed to encourage more and more farmers to transition from chemical-based agriculture to organic farming that introduces regenerative practices to restore the biological health of the soil. 

Our teams do more than just create a website for farmers to sell their produce. We also help them make better decisions on their farms and support the logistics that bring food from field to fork.

Alongside this, growing direct sales of organic produce also requires creating and sharing educational content that helps consumers better understand their food. We're rewriting the definition of what large supermarkets define as quality. For decades, farmers have been guided towards a definition of quality that directly contradicts what we're promoting.

When it comes to fresh produce, especially fruit and vegetables, the term 'quality' in large supermarkets usually refers to bright colours, uniform sizes and flawless external appearances. The new definition of 'quality' that we are promoting with our farmers means that appearance is no longer a defining factor. Instead, we prioritise organic cultivation, harvesting at peak ripeness, shorter supply chains and higher nutritional density.

Our farmers and their produce are highly dependent on the weather conditions each year. When you place an order with a farmer on CrowdFarming, you're also indirectly exposed to these weather conditions. The products you buy aren't sitting in a warehouse. They're grown on farms and harvested on demand. If it rains, there are strong winds, hail or frost, your order may be delayed. In some cases, we may need to cancel it if we cannot ensure that it will arrive in good condition.

We can't guarantee everything will go exactly to plan, because nature always has the final say (and we like it that way). But we can promise that if something does go wrong, we'll let you know and find a solution. When you buy through CrowdFarming, you're guaranteed compensation if your order doesn't reach you or if it arrives in poor condition.

If you become a regular CrowdFarming buyer, we'll probably ask you for a little patience at some point, but in return you'll be receiving a nutritious and organic product, freshly harvested by our farmers.

Websites covered by these terms and conditions of use and purchase:

www.crowdfarming.com

www.laruchequiditoui.fr

business.crowdfarming.com

1. Introduction

These General Terms and Conditions (along with all the documents mentioned) set out the terms governing the use of the websites (www.crowdfarming.com and www.laruchequiditoui.fr) or our app (CrowdFarming and la Ruche qui dit Oui !) and the purchase of products on them (hereinafter, the "Terms and Conditions"). Please read these Terms and Conditions, as well as our Privacy and Cookies Policy (collectively, the “Data Protection Policies”), carefully before using these websites. 

By using this website or our app, or by placing an order through them, you agree to be bound by these Terms and Conditions and our Data Protection Policies, as well as any future versions we may create. Therefore, if you do not agree with all the Terms and Conditions and the Data Protection Policies, you should not use this website.

Unless otherwise stated, purchases made on this website will involve reserving products (or harvests) and entitling you to specific services, such as the allocation of a production unit and receiving news updates.

If you have any questions regarding the Terms and Conditions for this website or our Data Protection Policies, please contact us through our contact channels.

The CrowdFarming team has provided translations of this contract into other languages to aid understanding, but the only legally valid version is the one written in Spanish.

To make this document easier to read, we will sometimes refer to CrowdFarming as the collection of websites and apps from both CrowdFarming and la Ruche qui dit Oui ! Unless otherwise specified, all terms and conditions apply to our entire digital ecosystem, including websites, apps, subdomains, emails, WhatsApp, and any other digital or physical channels we use to conduct our business.

2. Company Information

Services are provided through our websites under the names CrowdFarming and la Ruche qui dit Oui ! by CrowdFarming, SL. (hereinafter CrowdFarming or CF), a Spanish company with its registered address for notification purposes at c/ Anzuola 9, Local 4, 28002, Madrid, with Tax Identification Number ES-B87952651 and email address legal@crowdfarming.com.

3. Copyright, Intellectual Property Rights and Database Rights

All content hosted, sent by physical or electronic means, or made available on CrowdFarming’s websites – including text, graphics, logos, button icons, images, digital downloads, and data compilations – is the property of CrowdFarming or its content providers and is protected by international intellectual property, copyright, and database rights laws. All content hosted or made available through this website is the exclusive property of CrowdFarming and is protected by Spanish and international laws on intellectual property and database rights.

The systematic extraction or reuse of any part of CrowdFarming’s content is not permitted without our express written consent. This specifically prohibits the use of search and data extraction tools or robots to extract substantial parts of CrowdFarming’s Services for reuse, whether on one or multiple occasions, is not permitted without our express written consent. Users are also prohibited from creating or publishing their own databases if they contain substantial portions of any CrowdFarming database, including but not limited to our producer lists, product lists, and price lists, without our express written consent.

4. Trademarks

CrowdFarming®, la Ruche qui dit Oui !®, Tropiterranean®, CrowdSender®, All is Good®, and 1% for the soil® are registered trademarks owned by CrowdFarming SL or any of its subsidiaries. Additionally, the graphics, logos, page headers, button icons, scripts, and service names included on or available through the websites www.crowdfarming.com, laruchequiditoui.fr, or any of their subdomains, are registered trademarks or represent the trade dress of CrowdFarming. CrowdFarming’s trademarks and trade dress may not be used in connection with any product or service that does not belong to CrowdFarming, or in any way that could cause confusion among users or disparage or discredit CrowdFarming. All other trademarks not owned by CrowdFarming that appear on or are available through the CrowdFarming website belong to their respective owners, who may or may not be affiliated with, related to, or sponsored by CrowdFarming.

5. Your data and visits to this website or our app

Any information or personal data you provide will be processed in accordance with our Data Protection Policies. By using this website, you consent to the processing of your information and data, and declare that all information or data you provide is truthful and accurate.

When you use the CrowdFarming website, app, or communications, you are responsible for maintaining the confidentiality of your account details and password. You must also restrict access to your computer and devices, and refrain from sharing any information that could facilitate access to your account. To the extent permitted by applicable law, you agree to be responsible for all activities carried out from your account or using your password. You must take all necessary measures to ensure and safeguard the confidentiality of your password, and you must inform us immediately if you have reason to believe that your password has been disclosed to a third party, or if it has been or is likely to be used in an unauthorised manner.

We reserve the right to deny access to the service, cancel any accounts, and remove or modify any content if a user violates applicable law, these Terms of Use, or any other applicable terms, conditions, or policies.

6. Opinions, comments, communications, and other content

Users of CrowdFarming websites may post their opinions and comments, as well as publish other content, send communications, suggestions, ideas, comments, questions, or other information, provided that the content is not illegal, obscene, abusive, threatening, defamatory, an invasion of third-party privacy, an infringement of intellectual property rights, or otherwise offensive to third parties or objectionable. It must also not consist of or contain computer viruses, political propaganda, advertising content, chain emails, mass mailings, or any other form of spam. Using false email addresses, impersonating another person or entity, or otherwise misrepresenting the origin of any content is not permitted. We reserve the right to remove or modify any content. If you believe any content on the CrowdFarming website contains defamatory statements, or if you believe your intellectual property rights are being infringed by any element or information available on the site, please inform us by sending an email to legal@crowdfarming.com, providing any necessary information to demonstrate the infringement.

By publishing any content or submitting any material for publication, and unless otherwise stated, you grant: (a) CrowdFarming the non-exclusive, royalty-free, and fully transferable right to use, reproduce, modify, adapt, publish, translate, create and exploit any derivative works, and to distribute and display your content worldwide through any medium; and (b) CrowdFarming, its sub-licensees, and those deriving their rights from CrowdFarming, the right to use the name you provide in connection with such content, if they so choose. This provision does not imply the transfer of any moral rights.

You accept that the rights granted are irrevocable for the entire duration of the protection period for your intellectual property rights over the content and material identified above. You also agree to take any additional steps necessary to formalise the transfer of rights to CrowdFarming, including signing any required instruments and documentation, upon our request.

You declare and warrant that you own all rights to any content you may publish, and further declare and warrant that, as of the date of submission of such content: (i) said content and material is accurate; and (ii) the use of said content or material will not violate any applicable CrowdFarming policies or guidelines, nor cause any harm to any person or entity (further warranting that the content or material in question is not defamatory). You agree to indemnify CrowdFarming against any claims made by third parties arising from or related to such content and materials.

7. Third-Party Businesses

In addition to CrowdFarming, third parties publish content and offer their products through the CrowdFarming website. Additionally, we provide links to the websites of companies within your group and other businesses. We are not responsible for examining or rating, nor do we guarantee, the offers of any such companies or individuals, or the content hosted on their respective websites. We accept no responsibility for the actions, products, or content of any such companies, individuals, or other third parties. The customer will always be informed if a third party is involved in their transaction, and we may share any information related to that transaction with that third party. 

Some of our producers also sell their products through other online and offline channels. Their contractual commitment to sell through our platform is to offer the best price for their products. If you find the same product at a better price, please send us the details at legal@crowdfarming.com, including as much supporting evidence as possible. We will then share this with the relevant farmer, adjust their price, and offer a partial refund if necessary.

We recommend you carefully review the privacy statements and other terms of use of these third parties.

8. The Role of CrowdFarming

CrowdFarming allows external sellers (producers) to offer and sell their products (or harvests) on the CrowdFarming website. Although CrowdFarming facilitates transactions through this website, CrowdFarming is neither the buyer nor the seller of the products offered by external sellers. CrowdFarming simply provides a space and tools where buyers and sellers can inform themselves, carry out their transactions, manage logistics providers, and fulfil the specific obligations of each commercial agreement. 

The seller is responsible for growing and harvesting their products to ensure they reach the buyer in the agreed-upon condition.

CrowdFarming will use all available means to ensure that the transaction complies with the conditions agreed between the buyer and seller. While CrowdFarming cannot be held responsible for the product’s organoleptic characteristics, it will provide tools for consumers to submit complaints, which the producer must address.

9. Using our website

By using this website and placing orders through it, you agree to:

i. Use this website solely for legally valid enquiries or orders.

ii. Do not place any false or fraudulent orders. If we reasonably believe that such an order has been placed, we are authorised to cancel it and inform the relevant authorities.

iii. Provide us with your email address, postal address, and/or other contact details truthfully and accurately. You also consent to us using this information to contact you if necessary (see our Privacy Policy). If you don't provide us with all the necessary information, we won't be able to process your order.

By placing an order through this website, you confirm that you are over 18 years of age and legally able to enter into the transactions and contractual terms outlined here.

10. Service Availability

Items offered on this website are only available for delivery to selected countries, which you can choose during the checkout process.

These countries may vary due to changes in legislation that make import or export difficult, or due to excessively long delivery times from transport companies.

Certain geographical areas within some countries may be out of our reach due to excessively long delivery times or high transport costs.

11. How to place an order

To place an order, you must follow the online purchase process and pay for the items you have selected. You will then receive an email confirming receipt of your order (the "Order Confirmation").

To place an order, you must create an account, provide a valid delivery address, and use a payment method accepted on our website.

12. Technical Methods for Correcting Errors

If you notice an error when entering your personal data during registration on this website, you can correct it in the "My Account" section.

In any case, you can correct errors related to the personal data provided during the purchase process by contacting us via the contact form at https://www.crowdfarming.com/en/contact . You can also exercise your right to rectification, as outlined in our Privacy Policy, using the same contact form.

This website displays confirmation windows at various stages of the purchase process, preventing you from proceeding with your order if the required information has not been provided correctly. This website also provides details of all items you’ve added to your basket during the checkout process, allowing you to modify your order before payment.

If you notice an error in your order after completing the payment process, you can edit or cancel it through your user account until the order is being prepared.

If your order is already being prepared by our farmers or a logistics provider, we are unable to accept any changes.

13. Product Availability

All orders are subject to product availability. External vendors (producers) may experience difficulties with product collection or supply. 

If the external seller (producer) is unable to fulfil their commitment, we will seek a similar alternative. If this is not possible, we will refund any amount you may have paid.

External vendors (producers) cultivate products that vary by year and season. The updated range is available on the CrowdFarming website and is subject to change at any time without prior notice.

14. Delivery

Unless otherwise stated, CrowdFarming will coordinate shipments from external vendors (producers) to the address you provide when placing your order.

If a delivery or shipping date is shown when you place your order, it is always indicative and depends on the external seller (producer) being able to prepare the orders in time. As these are food products, natural factors are likely to affect the delivery or shipping dates. The delivery date is not a contractual commitment.

Both external vendors (producers) and our agronomy and logistics teams will consider the estimated delivery date, but may adjust it based on weather conditions, product ripeness, or transport availability.

Once the seller has prepared the orders, delivery times may still vary due to factors beyond our control, such as rain, wind, or other weather and non-weather conditions that cause delays for the carrier. This may result in a significant delay, which will in no case be subject to a penalty or give rise to any contractual or extra-contractual civil liability.

We may also cancel orders you have placed if there are objective reasons and conditions that prevent us from preparing and shipping them within a reasonable timeframe. You will be notified of this unexpected issue by email. In this case, you will be entitled to have your order prepared and shipped at a later date at no additional cost.

The producers and CrowdFarming will use the most suitable logistics provider to ship your order. The logistics providers we use are integrated into our system and aligned with the order preparation times of our external vendors (producers). For this reason, we cannot accept other suppliers you may have contracted, even if they are from the same transport company. We may also change our logistics providers at any time, without prior notice.

For the purposes of these Terms and Conditions, "delivery" is deemed to have occurred, or the order to have been "delivered," when you or a third party designated by you takes physical possession of the products, as evidenced by a signature upon receipt of the order at the agreed delivery address.

Upon delivery, you or the person receiving the order at the specified address must not sign the Proof of Delivery (POD) without first checking that all boxes or packaging are sealed and unopened, and that no boxes are missing from the order. If any boxes are missing or open, you must inform the carrier of your dissatisfaction in detail and keep a copy of the proof of delivery. You should then immediately open an incident through the user account, providing a photograph of both the proof of delivery and the order. 

If the box shows signs of tampering during transport, or if the product inside appears to be in poor condition – for example, if the package is wet, has dents that have cracked the cardboard, or has a seal over the original one – please take a photograph and refuse the package so the carrier can return it to us. Then, please open an incident through the user area so we can process a refund or reshipment with a new product as soon as possible.

If the box is in poor condition and you accept the goods without noting your dissatisfaction on the proof of delivery, we will be unable to make a claim against the carrier, which will make it difficult to process your complaint.

If you receive an order with no apparent defects, but the products are for any reason unfit for consumption – meaning they have hidden defects – please report an incident as soon as possible, and always within 14 days of receiving the order, via your user area. Please provide photographs of the product, the information we request during the process, and any other details you consider relevant to your claim.

Delivery of orders to the hive (local market)

For this type of order, the buyer must arrive at the collection point on the agreed date and time. Delivery is considered complete when the user physically receives the product at that location. You must inspect the products at that time and report any defects or issues immediately.

If the consumer fails to collect the order on the agreed day and time, this will be considered a breach of contract. The order may then be cancelled without a refund, as food, particularly perishable items, cannot be stored indefinitely. In such a case, the products may be used for other purposes (for example, donation), releasing the seller and the platform from liability.

15. Delivery Unavailable

If we are unable to deliver your order, we will attempt to find a safe place to leave it. If we are unable to find a safe place, your order will be returned to the carrier’s warehouse. 

Some transport companies may use a convenient location near your delivery address to drop off your order. In this case, you will receive a notification to collect it.

If you are unable to be at the delivery location at the agreed time, please contact the transport company to reschedule the delivery for another day. If your order remains undelivered for 15 days after becoming available for delivery, for reasons beyond our control, we will assume you wish to cancel the contract and consider it terminated. Following the termination of the contract, any perishable products in good condition will be donated to a non-profit organisation. 

Customised products are non-refundable.

Please note that any transport costs arising from the resolution may incur additional fees, which we are authorised to pass on to you.

16. Transfer of Risk and Ownership

You will be responsible for the products from the moment they are delivered.

You will acquire ownership of the products upon receipt of full payment for all amounts due, including shipping costs, or at the time of delivery (as defined in the previous clause), whichever occurs later.

17. Price and Payment

The final prices will depend on the selling price set by each seller, the country you choose for product delivery, the currency, and the sales method selected for each order.

CrowdFarming offers several sales options: single product sales, subscription-based sales, and sales associated with an adoption. 

Once you’ve selected all the items you want to buy, they’ll be added to your basket. The next step is to process your order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information requested at each stage. You can also modify your order details during the purchase process, before payment.

The price of the products will be charged the moment you click 'pay'. To process your payment, you will be asked to provide a credit card or, in some cases, a bank account or other electronic payment method, such as PayPal. During the payment process, you can link your chosen payment method to your account to make future payments easier.

By clicking "Pay", you confirm that the credit card, bank account, or any other payment method you have entered is yours, or that you are the legitimate owner of it.

If a payment is declined, whether intentionally or unintentionally, we reserve the right to recover any bank fees and claim related costs from you.

Adoption payments

Adoptions are a sales model that allows producers to plan their harvests, ensuring demand for their products at a pre-defined price. You can adopt productive units such as trees, plants, animals, or cultivation plots.

Adoption involves the total or partial allocation of one of these production units, and the reservation of a specific harvest quantity from that unit.

Adoptions offer two payment options: single or multiple.

a) Single payment: adoptions where you receive the entire reserved harvest in a single shipment. When you pay for the adoption, you also cover the logistics costs and taxes for the destination country.

b) Multiple payments: involves two or more payments. The first payment covers the production of the advertised product, while subsequent payments cover the preparation, taxes, and shipment of your harvest to the address you provide.

Commitment to stay: You have no obligation to stay and can cancel the adoption or renewals at any time until the producer begins preparing your first order.

Automatic renewal: All adoptions will automatically renew unless you choose to cancel your adoption. Payment will be made using your saved favourite payment method, or any other saved method if the first one fails. 

The delivery address will be the one you have saved by default at the time of renewal, or, if not available, the address used for the last shipment of that adoption. Regarding the reserved quantity, in case it can be changed, the quantity selected for the previous season will be maintained.

Prices for adoption-related products: During the adoption purchase process, you will be informed whether the displayed price includes only the harvest reservation or also covers shipping to the selected country.

The price of adoption or renewal may vary from season to season, and you will be notified by email before payment is taken. 

The formats and quantities sent by each seller may also vary from season to season, and you will be notified by email before payment is taken.

Prices are subject to change at any time, but (except as stated above) any changes will not affect orders for which we have already sent you an Order Confirmation.

Cancelling an adoption: You can cancel your adoption voluntarily at any time, up until the day before the producer begins preparing your order. Depending on the project, preparation and shipping times can range from one to fifteen days before the estimated delivery date.

If your adoption renews automatically, you can cancel it in the same way up until the day before the producer starts preparing your order, or the first order if it’s an adoption with multiple shipments.

Renewal failure: If there is a payment issue with your chosen method during the automatic renewal process, you will be notified by email so you can resolve it. If payment is still outstanding by the renewal deadline, you will lose your adoption and will not be able to recover it.

Subscription payments

Subscriptions automatically create a recurring order and are linked to a regular payment (weekly, biweekly, monthly, or as otherwise specified), as agreed upon in each case.

You can cancel or pause your subscription at any time. Cancelling a subscription will permanently stop the creation of recurring orders associated with it, starting from the next box that hasn't yet been prepared. Pausing a subscription will temporarily stop the creation of orders for a period of time you can choose when you pause. 

You can also exchange a subscription delivery for credits, provided the order hasn't started being prepared. These credits can be redeemed for other products available on the website.

By accepting these terms and conditions, users agree that the subscription will automatically renew, and the fee will be charged to the user’s designated account, or to any other account they have registered if the default one fails.

The subscription does not have a specific expiry date and is automatically renewed at the end of each subscription period.

The subscription price is subject to change in the future. CrowdFarming will notify you by email of any changes to subscription prices at least one month in advance. If you do not wish to continue with your subscription, you must cancel it from your user area before the next shipment is prepared.

Payment for orders not linked to subscriptions or adoptions

In addition to subscriptions and adoptions, CrowdFarming offers other purchasing options: 

• We sell individual boxes of one or more products, which may come from one or more producers. These boxes have a predefined content that can change depending on the time of the season. 
• Sale of items through hives (or local commerce): This is a type of order where you must collect the items you have purchased from an establishment, on the day and at the time specified during the purchase process. 
• Gift cards: You can purchase these cards for a chosen amount, receiving a code that can be downloaded or sent as a gift. The person who receives this code can redeem the card for credit, equal to the amount you selected at the time of purchase. This order cannot be cancelled.
• Sale of individual boxes for donation (CrowdGiving programme): The CrowdGiving programme involves donating boxes to the charities we work with. These orders include a bonus in the form of credits, the amount of which will be displayed at the time of purchase. You can use these credits once the order has been delivered to the charity.   
• Adding items to your order: For some orders, you’ll have the option to add an extra item that we’ll send with your original order.

Prices for products not related to an adoption or subscription: All final prices for these types of sales include legally applicable taxes (VAT) and shipping. Although our model is based on price predictability and stability for producers, product prices may change several times within a single season due to changes in logistics costs, taxes, or other variables.

Payment methods

We use specialist third-party services to process payments securely on the CrowdFarming platform. Specifically, payments are processed by Stripe Payments Europe, Ltd., a company duly authorised and regulated to provide payment services within the European Economic Area.

CrowdFarming does not directly store or process the full details of credit or debit cards, or any other payment methods used by users. This data is entered directly into Stripe’s systems and processed in accordance with their own terms and privacy policies.

Stripe adheres to the PCI-DSS (Payment Card Industry Data Security Standard) international security standards and implements technical and organisational measures to ensure the confidentiality and integrity of financial information, including data encryption and advanced fraud prevention systems.

Furthermore, the processing of personal data related to payments is carried out in accordance with Regulation (EU) 2016/679 of 27 April (General Data Protection Regulation – GDPR), as well as Directive (EU) 2015/2366 on payment services in the internal market (PSD2), which sets out additional security requirements, such as Strong Customer Authentication (SCA) where applicable.

Stripe may retain the user’s payment information, with the user’s express prior consent, solely to facilitate future transactions and in accordance with applicable regulations. 

In addition to the electronic payment methods accepted on the platform (credit cards, SEPA Payment, PayPal, Klarna, etc.), depending on the region, user history, and product type, you can also use credits to pay for orders on the platform. 

CrowdFarming may, at any time, unilaterally grant certain users credits for use within the platform. Each credit is equivalent to one euro, and its use and validity is guaranteed by CrowdFarming. 

The user agrees that any credits received must be used only within the validity period set by CrowdFarming for each credit. If no validity period is specified when the credits are communicated and/or granted, the default validity period will be fifteen (15) days from the date they are made available to the user. Any other validity period set by CrowdFarming when communicating or granting these credits will override the general validity period previously stated.

Credits can only be redeemed for certain products and/or services available on the CrowdFarming platform. Credit refunds or marketing promotions that generate credits for you cannot be redeemed for cash. Credits are personal and non-transferable. They cannot be donated or transferred between accounts.

By default, credits will expire on 31 December each year, provided they were made available to the user before 16 December.

18. Gift Card

The gift card is a way for CrowdFarming users to give credit to others to use on the platform.

Using the card

The Gift Card (the Card) is owned by its issuer (hereinafter, CrowdFarming), whose identity is stated in the email sent with the virtual Card. The Cardholder is merely a custodian of the Card.

The Card can be paid for using any valid payment method accepted by our system. Payment cannot be made with another gift card or credits under any circumstances.

A Card’s balance can only be used on a single account to pay for one or more orders, until the amount is exhausted. The available balance on the Card (Credits) cannot be refunded or exchanged for cash.

The available balance will always be deducted from the purchase as long as there is a balance, and it cannot be used for a subsequent purchase. If the purchase exceeds the available balance on the Card, the difference can be paid using any payment method accepted by the platform.

The Card can be redeemed for credits on crowdfarming.com via this link https://www.crowdfarming.com/en/gift-card/redeem 

Expiry and limits

You agree that credits received through the gift card must only be used within the validity period set by CrowdFarming for each instance. If no validity period is specified when the credits are communicated and/or granted, the default validity period will be twenty-four (24) months from the date they are made available to the user. Any other validity period set by CrowdFarming when communicating or granting gift card credits will override the general validity period stated above.

The credits we issue when the card is redeemed will be valid for any CrowdFarming order, except for renewing orders that require a recurring payment.

Once deposited into a CrowdFarming account, Gift Cards and any Available Balance cannot be transferred to another account.

The Gift Card itself (before it can be redeemed for credits) expires after 4 years. After this time, the card will expire and become unusable.

Risk of Loss

The risk of loss and ownership of the Gift Cards is transferred to the buyer. Gift Cards must be obtained from CrowdFarming or an authorised third party, and the purchaser or recipient is responsible for protecting their account and Gift Card from unauthorised use.

Returns and Refunds

CrowdFarming Gift Cards are non-refundable and non-returnable.

Products purchased using the credit provided by the card are subject to the returns and exchanges policy outlined in this document.

Resolution

By using a Gift Card, you agree to comply with these terms and conditions and not to use a Gift Card in any way that is misleading, deceptive, unfair, or otherwise harmful to CrowdFarming, its affiliated producers, its affiliated companies, or its customers. 

CrowdFarming reserves the right to cancel Gift Cards without refund, suspend or terminate customer accounts, suspend or terminate this agreement and the right to use our services, cancel or limit orders, and charge alternative payment methods. This applies if a Gift Card has been obtained, used, or applied to an account fraudulently, illegally, or in any other way that violates these terms and conditions, or if a transaction is initiated without authorisation, fraudulently, suspiciously, or in any other way that is unusual compared to previous transaction activity.

You can withdraw your agreement to these terms and conditions at any time, free of charge, by either ceasing to use the Gift Cards as a payment option, closing your account, or contacting CrowdFarming Customer Service to request the cancellation of your Available Balance. Termination of this agreement does not entitle you to withdraw any Available Balance. 

CrowdFarming will not be responsible for any non-receipt or delay in receipt of the Card by the recipient due to reasons beyond CrowdFarming’s control, including, but not limited to: (i) failures or outages of telecommunications lines or systems, (ii) delays in the transmission of information or data, or loss of information or data resulting from any of the circumstances mentioned in (i), (iii) inaccuracy of the recipient’s details for the virtual Card provided by the purchaser of said Card, (iv) the inability to deliver the Card to the email account provided, or (v) the email sent by CrowdFarming being classified as spam or junk mail.

The Card may not be used for advertising or promoting products or services from third parties unrelated to the Card’s issuer, unless the issuer has given prior written permission. Reselling the CrowdFarming Gift Card is prohibited without prior written permission from CrowdFarming.

By purchasing and/or using the Card, you fully accept these general terms and conditions, which were provided to you at the time of purchase.

19. "Invite Friends"

To invite someone to CrowdFarming, you must be a current customer with at least one paid order that has not been returned and was received more than 14 days ago. Furthermore 

To invite someone, share your unique link, which you can find in the "Invite Friends" section of your account after logging into our website.

The invited person must create a new CrowdFarming account using their invitation link, which is available in the "Invite friends" section. Credit will only be awarded to both parties if the invited person registers via the provided link. You must be new to CrowdFarming, meaning you must not have previously placed orders or have an existing account. The invited person must place and receive their first order for you to receive your credit.

Similarly, the invited person must be a different user from the sender and must not have a record of fraud or other improper conduct, as determined by CrowdFarming.

Once the person you shared the link with has registered and received their first order more than 14 days ago, the credit will automatically be added to your account balance. 

You can invite as many people as you like, as there’s no limit to the number of invitations you can send. However, there are limits to the amount of credit you can receive.

You can receive a maximum of €100 in credit each calendar year. In other words, you can receive rewards for up to 10 successful invitations in a calendar year (from 1 January to 31 December).

If you exceed the €100 limit on credits received annually from successful invitations, the invited individuals will still be able to register and receive their credits, but you will no longer receive additional rewards for those invitations.

The credit received by both the invited person and you is not transferable between accounts. If you delete your account, you will lose any credits you currently have.

Credits expire twenty-four (24) months after receipt, as outlined in these terms and conditions.

One credit is equivalent to one euro (1 credit = 1 euro). To find out the value of your credits in other currencies, depending on the country of shipment, please check the "Payment Methods" section of your personal account.

Invitations should only be used for personal, non-commercial purposes and should only be shared with personal contacts who would appreciate receiving them. Invitation links should not be distributed unless there is a reasonable expectation that the majority of recipients are friends, family, or close acquaintances. In particular, invitation links may not be posted on coupon websites, Reddit, or similar sites.

By using this programme, you agree and declare that you will use legal and welcome invitation techniques and methods. You should only contact people who have given their consent to be contacted. Similarly, you agree and declare that you will always respect the privacy of others (i.e., you will not send spam), and will be honest, open, and transparent about who the sender is and what they offer (i.e., you will not mislead others).

By using this program, you agree not to set up accounts or make purchases on behalf of invited users. 

CrowdFarming reserves the right to remove or withhold credit if it detects misuse of the programme.

CrowdFarming reserves the right to modify or withdraw this promotion at any time, without prior notice.

20. Billing

By default, we will assume you are an individual. A receipt detailing the order amount will be issued in the farmer’s name at the time of purchase.

If you are placing an order on behalf of a company or legal entity, you can request an invoice. To do so, please contact us before placing your order via our contact portal: https://www.crowdfarming.com/en/contact

CrowdFarming will share your billing information with the farmers who have sold products in the transaction for which you require an invoice in your company’s name.

Note: CrowdFarming has no control over the taxation of sellers (producers), who are responsible for issuing invoices. We are not responsible for ensuring they issue their invoices in a timely manner.

21. Returns Policy

Right of withdrawal

In accordance with the provisions of Article 102 et seq. of Real Decreto Legislativo 1/2007 of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, if the order includes perishable goods, you may not request to withdraw from the purchase contract or a refund of the amounts paid.

If your order includes non-perishable fruits, you have fourteen (14) calendar days from receipt of the shipment to request a withdrawal from this contract and a refund for the amount paid for any unused products.

To exercise your right of withdrawal, you must notify CrowdFarming of your decision to withdraw from the contract by opening an incident from your user account.

To meet the withdrawal deadline, you simply need to send your notice of withdrawal before the deadline expires.

You retain ownership of the returned product until the seller receives it. We reserve the right, at our discretion, to refund the product price without requiring a return. In this case, the ownership of the product for which a refund has been issued remains with the buyer.

Consequences of withdrawal

Withdrawal will result in a refund for non-perishable products that are returned in a timely and correct manner. We will issue the refund using the same payment method you used for the purchase.

For mixed orders – those containing both perishable and non-perishable items – the withdrawal clause for each product type will be applied proportionally to the order’s composition.

You must arrange the return, following the instructions we provide when you open the incident, without undue delay and, in any case, within a maximum of 14 calendar days from the date you notify us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before it expires.

Exceptions to the right of withdrawal

Due to the use of natural farming techniques, the agricultural, horticultural, livestock, and fishery products offered on the CrowdFarming website may vary substantially in their organoleptic qualities, particularly in their appearance, colour, smell, and taste. These qualities do not constitute grounds for a refund.

The right of withdrawal does not apply to the delivery of:

Personalised products: items customised with a name of your choice, unless the product was damaged or defective upon receipt.

Products that cannot be returned due to hygiene or health protection reasons if you have unsealed them after delivery (e.g., oil), or if they have been inseparably mixed with other products after delivery.

Products that may deteriorate or expire quickly (for example, food, perishable items, or those with an expiry date of less than one year).

Our voluntary return guarantee

In addition to the legally recognised right of withdrawal for consumers and users, if you believe that any perishable products you have received are not in a fit state for consumption, you must open an incident from your private area within 48 hours of receiving the box. Please provide photographs of the products in poor condition within the original box, along with any other information we may request during the incident opening process. 

After reviewing this claim, our team will assess its validity, determine if additional information is required, and, if appropriate, approve compensation in the form of a credit for your next purchase. 

22. Visits to Sellers’ Premises

Sellers’ premises are generally not open to the public. In most cases, these are agricultural or livestock farms without facilities prepared for the influx of tourists.

If you have ordered an adoption through our website and paid for the current season’s maintenance, you are entitled to visit the farm where your adoption is cared for by arranging a visit with the producer or a member of their team.  To do this, you must register on the We Farm You website (wefarmyou.com), accept their terms and conditions, and book a visit during the available times and days.

We cannot guarantee that the seller will be available on your preferred dates. Please do not visit the producer’s premises without prior written confirmation from the producer (seller).

We suggest that producers offer free visits to those who have a production unit allocated to their facilities. We are not involved in this visiting service in any way. For any questions regarding visits, we recommend contacting the producer directly.

23. Liability and Disclaimer

Unless otherwise expressly stated in these Terms and Conditions, our liability for any product purchased on our website is strictly limited to the purchase price of that product. 

However, unless otherwise required by law, we will not be liable for any loss, regardless of its origin, including but not limited to: loss of income or sales; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; or loss of management time or office hours.

Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not guarantee the accuracy or security of any information transmitted or obtained through it, unless explicitly stated otherwise.

24. Viruses, Piracy, and Other Cyber Attacks

You must not misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs, or any other technologically harmful or damaging programs or materials. 

You must not attempt to gain unauthorised access to this website, the server it is hosted on, or any server, computer, or database connected to our website. 

You agree not to attack this website through a denial-of-service attack or a distributed denial-of-service attack. Failure to comply with this clause may result in violations of applicable regulations. We will report any breach of these regulations to the relevant authorities and cooperate with them to identify the attacker. Furthermore, if you breach this clause, your authorisation to use this website will immediately cease. We will not be liable for any damage or loss resulting from a denial-of-service attack, virus, or any other technologically harmful or damaging program or material that may affect your computer, computer equipment, data, or materials as a result of using this website or downloading content from it or any site it redirects to.

25. Links from our Website

If our website contains links to other websites and third-party materials, these links are provided for informational purposes only, and we have no control over the content of those websites or materials. Therefore, we accept no liability for any damage or loss resulting from its use.

26. Written Communications

Applicable regulations require that some of the information or communications we send you be in writing. By using this website, you agree that most communication with us will be electronic. For contractual purposes, you consent to using this electronic means of communication and acknowledge that all contracts, notifications, information, and other communications we send you electronically meet the legal requirements for written communication. This condition will not affect your statutory rights.

27. Notifications

Any notifications you send us must be submitted via our contact page https://www.crowdfarming.com/en/contact. 

In accordance with the previous clause, and unless otherwise stated, we may send you communications via email, the telephone number you provided, or the postal address you supplied when placing an order. Notifications will be deemed received and properly delivered at the moment they are posted on our website, 24 hours after an email is sent, or three days after the postmark date of any letter. To prove that a notification has been made, it will be sufficient to demonstrate, in the case of a letter, that it was correctly addressed, properly sealed, and duly delivered to the post office or a postbox. For an email, it must be shown that it was sent to the email address specified by the recipient.

28. Transfer of Rights and Obligations

The contract is binding on both you and us, as well as our respective successors, assignees, and beneficiaries. You may not transfer, assign, encumber, or otherwise convey a contract, or any rights or obligations arising from it, without our prior written consent. We may transfer, assign, encumber, subcontract, or otherwise convey a contract, or any rights or obligations arising from it, at any time during its term. To avoid any doubt, such transmissions, assignments, encumbrances, or other transfers will not affect any rights you may have as a consumer under the law, nor will they cancel, reduce, or limit any guarantees, whether express or implied, that we may have provided to you.

29. Events Beyond Our Control

We will not be liable for any failure or delay in fulfilling any of our obligations if this is due to events beyond our reasonable control ("Force Majeure"). Force Majeure includes any act, event, failure to act, omission, or accident beyond our reasonable control, including but not limited to the following:

a. Strikes, lockouts, or other industrial action.

b. Civil unrest, riot, invasion, terrorist threat or attack, war (whether declared or not), or the threat or preparation for war.

c. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster.

d. Inability to use trains, ships, planes, motor vehicles, or other means of transport, whether public or private.

e. Inability to use public or private telecommunications systems.

f. Acts, decrees, legislation, regulations, or restrictions from any government or public authority.

g. Any form of computer hacking.

It will be understood that obligations will be suspended for the duration of the Force Majeure event, and we will have an extension of the deadline to fulfil these obligations for a period equal to the duration of the Force Majeure event. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to fulfil our obligations despite the Force Majeure Event.

30. Waiver

Our failure to demand strict compliance with any of your obligations under a contract or these Terms and Conditions, or our failure to exercise any rights or actions to which we are entitled under said contract or Terms and Conditions, shall not constitute a waiver or limitation of those rights or actions, nor shall it relieve you of your obligation to comply with those obligations. Our waiver of any specific right or action will not constitute a waiver of any other rights or actions arising from a contract or these Terms and Conditions. Any waiver by us of any of these Terms and Conditions, or of any rights or remedies arising from a contract, will only be effective if it is expressly stated as a waiver, and is formalised and communicated to you in writing, in accordance with the provisions of the Notifications section above.

31. Partial Invalidity

If any of these Terms and Conditions or any provision of a contract is declared null and void by a final decision of a competent authority, the remaining terms and conditions will remain in force, unaffected by such declaration of nullity.

32. Entire Agreement

These Terms and Conditions, along with any documents expressly referenced herein, constitute the entire agreement between you and us regarding their subject matter, and supersede any prior agreements, understandings, or promises made between us, whether verbal or written. You and we acknowledge that we have entered into a contract without relying on any statement or promise made by the other party, or any that could be inferred from any statement or writing during our prior negotiations, except as expressly stated in these Terms and Conditions. Neither you nor we will have any recourse against any inaccurate statement made by the other party, whether verbal or written, prior to the date of a contract (unless such inaccurate statement was made fraudulently). The only recourse available to the other party will be for breach of contract, in accordance with the provisions of these Terms and Conditions.

33. Our Right to Amend These Terms

We reserve the right to amend these Terms and Conditions. We will keep you informed of any significant changes made to them. Any changes made will not be retroactive and, unless otherwise specified in a particular case, will take effect 30 days after they are published in the relevant notice. If you do not agree with the changes, we recommend that you do not use our website and delete your account.

Promotional or marketing activities that offer discount credits for future purchases may be terminated or revoked early and without prior notice.

34. MInority of Age

Anyone under 18, or generally anyone without full legal capacity, must obtain explicit permission from their parent, guardian, or legal representative to purchase products on this website.

If a purchase is made without the authorisation of a legal representative, the minor or incapacitated person will be presumed to have sufficient capacity to purchase products from this website, in accordance with social customs and relevant case law, and based on the type of product purchased – edible food, which is typically low in value. Such a purchase will be governed by these terms and conditions.

If a contract cancellation is requested, and a cost-free withdrawal is not possible for either party, or if any liability or civil consequence arises from the contract, the burden of proving lack of capacity will fall on the legal representatives of the contracting parties, or on those who substantiate their claims based on an alleged lack of capacity.

35. Applicable Law and Jurisdiction

The use of our website and any contracts for the purchase of products through it are governed by Spanish law. Any dispute arising from or relating to the use of the website or these contracts will be subject to the non-exclusive jurisdiction of the courts and tribunals of Madrid. If you are contracting as a consumer, nothing in this clause will affect the rights you are entitled to under current legislation.

36. Comments, Suggestions, Complaints and Claims

We welcome your comments and suggestions. Please send us any comments, suggestions, queries, complaints, or claims via our contact channels, or to the postal or email address listed in clause 2 of these Terms and Conditions. We also have official complaint forms available for consumers and users. You can request them through our contact channels. Your complaints and claims to our customer service team will be addressed as quickly as possible, and in any case, within the legally established timeframe. If you believe your rights as a consumer have been violated, you can send your complaint to legal@crowdfarming.com to request an out-of-court settlement. In this regard, if your purchase from us was made online via our website, in accordance with EU Regulation No. 524/2013, you are entitled to request an out-of-court resolution of consumer disputes, accessible at http://ec.europa.eu/consumers/odr/.