What to do if you experience a technical issue

Most technical issues are caused by your browser or device and can be resolved in a few steps.

Try these first

1. Open a private window This bypasses cached data and extensions that may interfere with the site.

Chrome (desktop): three dots menu → New Incognito Tab

Chrome (mobile): three dots menu → New Incognito Tab

Safari (desktop): Tabs icon → Private

Safari (mobile): Tabs icon → Private

2. Clear your cache and cookies Go to your browser settings and clear browsing data. Then reload the page.

3. Try a different browser We recommend Google Chrome, Firefox, Safari.

4. Log out and back in Sometimes a fresh session is all it takes.

5. Try a different device Switch between your phone, tablet, or computer to identify if the issue is device-specific.

Still not working?

Contact our team → and include the following so we can investigate quickly:

• What happens when you try — describe the issue
• Any error message you see
• Your browser and device
• Whether you tried clearing cache and cookies
• A screenshot or photo of the error if possible

✅ The more detail you share, the faster we can find a solution.