How credits work at CrowdFarming

At CrowdFarming, we work directly with nature — and nature doesn't always follow a plan. Harvests can be smaller than expected, end earlier than anticipated, or be affected by factors outside anyone's control.

When that happens, we make sure you're not left out of pocket.

When credits are issued?

Orders — quality issues or incidents If your order arrives in poor condition, open a claim from your Orders section. Depending on the situation:

• If the farmer has harvest available, we'll arrange a replacement box
• If a replacement isn't possible, you'll receive a refund as credits for the affected portion of your order

How credits work?

Credits are applied automatically to your next order and are visible in your account under Payment methods → Available Credit.

Why credits and not a cash refund?

Cash refunds can take up to 14 business days to process. Since harvests are seasonal and time-sensitive, credits are applied to your account immediately — so you can place a new order within the harvest window without waiting.

Do credits expire?

It depends on how you received them:

• Refunds and gift cards — credits are valid for at least one year from the date they are issued
• CrowdFarming campaigns or promotional credits — validity varies and will be specified in the email you receive

📌 Credits are linked to your account and cannot be transferred to another CrowdFarmer.

💡 Credits cannot be used to purchase gift cards. They apply to all other order types.

❓ Questions? Contact our team →