How can I report an issue/claim with my order?

⚠️ Before you submit a claim, please read this

🍋 Fresh & climacteric fruit: Fresh produce is a natural, living product. Fruits such as mangoes, avocados, and bananas are harvested before full ripeness and will arrive firm and green — they will ripen naturally at home over the following days.

🫙 Dented or bumped tins (olive oil) Minor dents or bumps on olive oil tins are aesthetic packaging damage only. The quality and safety of the product inside is not affected, and we are unable to process a refund for packaging damage alone.

How to report a problem

1. Access your crowdfarming.com account
2. Log in to "My account" or click directly on this link
3. Go to "Orders" and select the affected order
4. Click on "Report issue" and follow the instructions

Follow this demo if needed.

Please note:

• If the "Report Issue" button is not visible, wait 24 hours – the shipping status may take time to update.
• Complaints are only possible within 14 days of delivery confirmation (according to the shipping provider). We appreciate photos, as they help us provide realistic feedback.
• Please contact us first and not the payment provider – this speeds up processing for everyone.

📩 What happens next?

Once your claim is submitted, our team will review it as soon as possible. Depending on current volume, this may take anywhere from a few hours to a few days.

You will receive an email once a decision has been made. Possible outcomes include:

• 📦 A replacement box
• 🪙 A partial or full refund as credit
• 💳 A partial or full refund to your original payment method

Still have questions? Feel free to give us a call (+44 20 3318 4317)! 📞