How can I report an issue with my order?
Fresh Fruit & Vegetables – Information on Complaints Some fresh, untreated products are particularly sensitive during transport – especially in the current high temperatures. Many farmers are shippin…
Fresh Fruit & Vegetables – Information on Complaints
Some fresh, untreated products are particularly sensitive during transport – especially in the current high temperatures. Many farmers are shipping directly for the first time and are continuously learning – for example, in terms of packaging and ripeness. If something does go wrong, we will of course find a solution.
How to report a problem:
- Access your crowdfarming.com account
- Log in to "My account" or click directly on this link
- Go to "Orders" and select the affected order
- Click on "Report a Problem" and follow the instructions
Please note:
- If the "Report a Problem" button is not visible, wait 24 hours – the shipping status may take time to update.
- Complaints are only possible within 14 days of delivery confirmation (according to the shipping provider). We appreciate photos, as they help us provide realistic feedback.
- Please contact us first and not the payment provider – this speeds up processing for everyone.
After review, you will receive an email with information about the solution. If a replacement is not possible, you’ll receive a credit for your next purchase.
Still have questions? Feel free to give us a call (+44 20 3318 4317)! 📞
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