How can I report an issue with my order?

When dealing with fresh, synthetically untreated produce, some fruits and/or veggies are more susceptible to deterioration while they travel to your home. One of the challenges of direct selling is that, for most farmers, sending their products directly to you is a completely new experience. Choosing the right packaging, finding the best way to pack the products, and in what state of ripeness to send them are essential and although it is not common, an incident can happen, and we always look for a solution when it does 🤗.

If you are not satisfied with the harvest you have received, you can open a claim through your CrowdFarmer account. We kindly ask for a formality that we have committed to do with the farmers. In order for us to keep track, we cannot validate incidents that reach us by e-mail.

  • Access your account
  • Login to "My account"
  • Enter in "Orders" and select the corresponding order
  • Report the incident with the option "Report issue

This way the claim will reach the farmer and we can solve it together.

Important note: remember that since we are dealing with personalized and/or perishable products you can only open a claim during the first 14 days from the moment you receive the order. It is required to add photos - please if you get your harvest in poor condition or incomplete, take a picture of the box and the product to better analyze the incident.

Once the claim process is complete, you will receive an automatic email confirming that the claim has been opened.

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