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Need to contact our customer support team, open a claim, give feedback, plan a visit to a farm, find more about it here. 📣

7 articles written by 2 CrowdFarmer Service team members 🌈

How to give us feedback

Our farmers do their best to ensure that your produce arrives in perfect condition. Unfortunately, due to weather conditions or other unforeseen events, there may be incidents along the way🌦️ How to…

WeFarmYou is a new way to experience agriculture, travel and food in Europe. We were born from the CrowdFarming philosophy: supporting farmers by connecting people directly with the land and those wh…

How to contact our Customer Service

We're a small, dedicated team and we do our best to reply as quickly as possible, during busy periods it may take us a few days to get back to you. We appreciate your patience. 📩 Contact form. For no…

What do I do if there is a technical issue?

Are you having trouble logging in or placing an order? Are you stuck on the sheep spinning? This can happen, don't worry! Often it is due to the browser or device you are using. Try these tips first:…

Why should I file a complaint?

Complaints are not a nuisance – they are an opportunity. When something goes wrong with a delivery, your feedback helps us on several levels: We can assist you quickly, for example with a refund or a…

How We Resolve Complaints 🕊️

Why make a complaint? Your feedback helps us continuously improve our processes and products. By contacting our team directly instead of going through PayPal, Klarna, or your bank, we can respond fas…

How can I report an issue/claim with my order?

⚠️ Before you submit a claim, please read this 🍋 Fresh & climacteric fruit: Fresh produce is a natural, living product. Fruits such as mangoes, avocados, and bananas are harvested before full ripenes…