Invoices and payment receipts
In CrowdFarming the Farmers themselves are setting the prices for the adoption of their productive units and sell the harvest directly to the CrowdFarmers.
Where can I find my payment receipt?
Once you have placed your order, you will automatically receive an email of confirmation with all the details of the order. Payment receipts can be viewed and downloaded as a PDF document either from this email by clicking on the link “Download receipt” or from your user account.
To download your receipts from your user account, log in to your account and click on “My Orders” in the menu on the left.
Select “View details” in the corresponding order and then click on “Receipt” in the order overview to download it.
How do I request an invoice of my purchase?
In CrowdFarming, the Farmers themselves are setting the prices for the adoption of their productive units. As a result, if the Farmer is located in the European Union, he/she is the one issuing the invoice to the CrowdFarmer for the purchase.
Depending on the location of the Farmer, CrowdFarming or the Farmer him- or herself can only issue a simplified invoice in the name of the person that is registered to the account a fortnight after the harvest has been received. At the moment we are working on a way for you to be able to download the invoices directly from your user account once they have been issued. Should you however need an invoice after having received your harvest, in the meantime, please contact us at firstname.lastname@example.org
When is the invoice issued?
The invoice is generally issued by the Farmers when the Master Box has been shipped so as to avoid possible problems that may occur with the import or export of the products.
Can an automatic simplified invoice be changed to a company invoice?
This will depend on the Farmer. Through CrowdFarming simplified invoices are issued automatically to the registered user name. We understand that if you are a company with seat in the European Union and buying from a Farmer in the European Union, you might be interested in getting a company invoice. Please bear in mind that the Farmers may not be registered in the ROI (Intra-Community Operators Registry) and hence may not be able to issue such an invoice. Moreover, for many Farmers it is the first time they are selling directly to final consumers. Modifying the automatic simplified invoices may turn out to be a challenge for them, especially as it means manually issuing a corrected invoice of the automatic invoice that was created to an individual and not to a company. Remember that the Farmer is not a tax expert and feels more comfortable in the fields than in front of an accounting program. We therefore ask for your patience: Farmers are not responsible for how complicated it may be to issue a simple document!
Finally, we thank you for your understanding as we know that this topic can be a bit tedious.
Please note that CrowdFarming as a platform is not responsible for modifying invoices issued by the Farmers.