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What can I do when I’m not satisfied with the harvest I receive?

When dealing with fresh, synthetically untreated produce, some fruits and/or veggies are more susceptible to deterioration while they travel to your home. One of the challenges of direct selling is t…

Updated 16 minutes ago

Surplus harvest

What is surplus harvest? The surplus harvest is the amount of harvest the Farmer was able gather excessing the previously predicted harvest. Due to meteorology, there are times when the actual harves…

Updated 11 minutes ago

How do I plan my shipments?

In CrowdFarming, you can find projects whereby you receive a single shipment for your adoption, or projects where you can receive the harvest in several deliveries. This difference usually depends on whether the Farmer’s products mature all at once or gradually.

Updated 13 minutes ago

How do I change the delivery date?

With projects that have several shipments, you can change the delivery date of your already planned orders but you must take into account the following: You can only make these changes if your order…

Updated 1 month ago

How do I change the shipping address?

You can change the delivery address of all your orders, but we must ask you to take the following into account: You can only make these changes if your order is not being prepared. It is only possibl…

Updated 1 month ago

How do I cancel an order?

If you wish to modify or cancel an existing order, please keep in mind the following: You may only cancel an order if it isn’t already being prepared. You may cancel one of your orders following thes…

Updated 1 month ago

Where is my parcel?

Once the farmer has shipped your package and it is scanned in the destination country, you will receive an email with the tracking number from the transport company (please check your spam folder as…

Updated 1 month ago

Can I pick up my order at the farm ?

We understand that in some situations it might be easier for you to go directly to the producer's farm to pick up your order, but is this option a possibility?

Updated 15 minutes ago

How do group orders work?

Sharing is caring! Group ordering is a feature that allows up to 5 CrowdFarmers to come together and place an order. One person places the order, splits the costs with the participants, and then shares the produce when it arrives.

Updated 21 hours ago

How does a subscription work?

With a subscription you can receive your harvest on a recurring basis throughout the season. Set up how often you want to receive your boxes and enjoy your harvest!

Updated 6 days ago

What do I do if there is a technical issue?

Are you having trouble logging in or placing an order? Are you stuck on the sheep spinning? This can happen, don't worry! Often it is due to the browser or device you are using. Try these tips first:…

Updated 1 month ago

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