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Order

What payments are involved in an adoption?

Depending on the type of product, its season and the time needed for the farmer to prepare the order, each project may have one or various delivery dates. Depending on the quantity of boxes reserved,…

Updated 1 year ago

Surplus harvest

What is surplus harvest? The surplus harvest is the amount of harvest the Farmer was able gather excessing the previously predicted harrvest. Due to meteorology, there are times when the actual harve…

Updated 1 year ago

How do I plan my shipments?

In CrowdFarming, you can find projects whereby you receive a single shipment for your adoption, or projects where you can receive the harvest in several deliveries. This difference usually depends on whether the Farmer’s products mature all at once or gradually.

Updated 1 year ago

How do I change the delivery date?

With projects that have several shipments, you can change the delivery date of your already planned orders but you must take into account the following: You can only make these changes if your order…

Updated 1 year ago

How do I change the shipping address?

You can change the delivery address of all your orders, but we must ask you to take the following into account: You can only make these changes if your order is not being prepared. It is only possibl…

Updated 1 year ago

How do I cancel an order?

If you wish to modify or cancel an existing order, please keep in mind the following: You may only cancel an order if it isn’t already being prepared. You may cancel one of your orders following thes…

Updated 1 year ago

Where is my parcel?

Once the farmer has shipped your package and it is scanned in the destination country, you will receive an email with the tracking number from the transport company (please check your spam folder as…

Updated 1 year ago

What do I do if there is a technical issue?

Are you having trouble logging in or placing an order? Are you stuck on the sheep spinning? This can happen, don't worry! Often it is due to the browser or device you are using. Try these tips first:…

Updated 10 months ago

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