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What can I do when I’m not satisfied with the harvest I receive?

When dealing with fresh, synthetically untreated produce, some fruits and/or veggies are more susceptible to deterioration while they travel to your home. One of the challenges of direct selling is t…

Updated 1 month ago

Surplus harvest

What is surplus harvest? The surplus harvest is the amount of harvest the Farmer was able gather excessing the previously predicted harvest. Due to meteorology, there are times when the actual harves…

Updated 2 weeks ago

How do I plan my shipments?

In CrowdFarming, you can find projects whereby you receive a single shipment for your adoption, or projects where you can receive the harvest in several deliveries. This difference usually depends on whether the Farmer’s products mature all at once or gradually.

Updated 1 month ago

How do I change the delivery date?

With projects that have several shipments, you can change the delivery date of your already planned orders but you must take into account the following: You can only make these changes if your order…

Updated 1 month ago

How do I change the shipping address?

You can change the delivery address of all your orders, but we must ask you to take the following into account: You can only make these changes if your order is not being prepared. It is only possibl…

Updated 2 weeks ago

How do I cancel an order?

If you wish to modify or cancel an existing order, please keep in mind the following: You may only cancel an order if it isn’t already being prepared. You may cancel one of your orders following thes…

Updated 2 weeks ago

Where is my parcel?

Once the farmer has shipped your package and it is scanned in the destination country, you will receive an email with the tracking number from the transport company (please check your spam folder as…

Updated 2 weeks ago

Can I pick up my order at the farm ?

We understand that in some situations it might be easier for you to go directly to the producer's farm to pick up your order, but is this option a possibility?

Updated 1 month ago

What do I do if there is a technical issue?

Are you having trouble logging in or placing an order? Are you stuck on the sheep spinning? This can happen, don't worry! Often it is due to the browser or device you are using. Try these tips first:…

Updated 1 month ago

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