What happens if the master box cannot be delivered? Why do I see another return address on the shipment label?

All of the products come straight from the source. They are scanned for the first time in a logistics center of the shipment partner in the transit or destination country.

If, for any reason, the recipient should not be at home on the date of shipment or the shipment is impossible, we do not want the products to be transported back all the way to the Farmer. This would have an enormous impact on the environment. Especially with perishable products, we would not be able to “reuse” them as they will probably have gone bad by then. 🤢

When a master box containing the harvest of your adopted unit cannot be delivered for any reason, we will not throw them away. For non-perishable products the transport companies will make a second attempt at delivering it to you. If unsuccessful, the boxes go to a logistics center, where we store non-perishable products (oil, vinegar, blankets) until we have enough accumulated to return them. The perishable products with a shorter lifespan (fruits and vegetables) are donated to a food bank 🤲. ZERO food waste. 🗑️