Invoices and payment receipts
At CrowdFarming, the farmers themselves set the prices for their produce, and they sell directly to the CrowdFarmers.
Feedback and complaints
There are several ways to give us feedback about your order! We understand that it can be frustrating when your harvest doesn't live up to expectations. Our farmers do their best to ensure that your…
Why credits and not cash?
Normal refunds can take up to 14 business days to process. Since harvests for different projects are seasonal, we offer credits to your account as a more immediate solution so that CrowdFarmers can a…
TERMS OF USE AND PURCHASE CONDITIONS
Crowdfarming is a production model for agriculture, bee-keeping, livestock and fishing which promotes direct contact between producers and consumers, enabling the first to plan their harvest and the…
When do gift cards and credits expire?
If you've received or purchased a gift card, we want to make sure you can enjoy it hassle-free. Here's everything you need to know about its validity and the credits you get when you redeem it. 1. Gi…
I'm having trouble with phone and SMS validation
During sign-up and participation in the CrowdFarming referral programme for new invited users, you'll need to validate your phone number using an OTP (One-Time Password) to ensure the authenticity of…
How can I change the size of the box?
For our monthly fruit and vegetable boxes, the small box is suited for 1-3 people, while the medium box caters to 4-6 people. It is not possible to personalise the contents of the box, but you can ad…
What if a farmer's crop fails?
This is something that can happen. And it does happen from time to time. If any of our farmers are unable to harvest their crop or the products aren't in a good condition at the time of shipment, we'…
Where is my parcel?
Once the farmer has shipped your package and it is scanned in the destination country, you will receive an email with the tracking number from the transport company (please check your spam folder as…
How do I access my user account in the app?
There are some differences between a website and a mobile application. The options are not in the same place, the icons are not necessarily the same, etc. Don't worry, it's very easy to navigate the CrowdFarming app, here's how to access your user account.
Do credits expire?
We understand that projects are not available all year long, and many CrowdFarmers have favourite projects to support. For that reason, the credits have a validity of up to 2 years after receiving th…
How can I create a user account in the app?
By creating a CrowdFarming account, you can adopt and order from Farmers and have your products delivered directly to your home.
How We Resolve Complaints 🕊️
Why make a complaint? Your feedback helps us continuously improve our processes and products. By contacting our team directly instead of going through PayPal, Klarna, or your bank, we can respond fas…
Why would I receive credits?
The CrowdFarming model focuses on harvesting food on demand, which allows farmers to plan and anticipate their harvest accordingly. As you probably are aware, or have read in this article , there are…
What are the advantages of our mobile app?
Here you will find all the great reasons to download our mobile app: fast, smooth and connected to your garden!
