What if a farmer's crop fails?
This is something that can happen. And it does happen from time to time. If any of our farmers are unable to harvest their crop or the products aren't in a good condition at the time of shipment, we'…
Economic transparency
Thanks to the people which adopt, the farmers produce knowing the final selling price of their harvests (adoption price). This, of course, provides them with security and motivation to get up each morning to work with anticipation. It makes a lot of sense, doesn’t it?
What payments are associated with an adoption?
The payments involved in an adoption vary depending on the type of project you order from, and the harvesting season of the product itself. For crops that have ongoing harvesting periods, with multip…
Who Wins What (the 3 Ws) in CrowdFarming?
We know, that you worry as much as we do about who benefits from CrowdFarming. 🤔 That’s why we decided to make a list of all the beneficiaries that came to our mind: 👩🌾👨🌾 Farmers: They determine th…
How do I place an order?
Would you like to get fresh produce directly from the farmer? We show you how you can order quickly and easily! Sign up (or log in if you are already registered as CrowdFarmer) to access your account…
What should I do if I don't want to renew my adoption?
Once your adoption has been confirmed, you can see it in your garden. Here you'll be able to see your adoption details, plan deliveries, and manage renewals. Renewal is automatic, meaning that you ca…
What do I do if there is a technical issue?
Are you having trouble logging in or placing an order? Are you stuck on the sheep spinning? This can happen, don't worry! Often it is due to the browser or device you are using. Try these tips first:…
I have received an adoption as a gift. What do I need to do?
If you have received an adoption as a gift, you will receive an email with a link to accept the adoption. You have 15 days to accept the gift. 🎁 If you do not yet have an account, you must first regi…
Glossary CrowdFarming®
We define the food supply chain as a sequence of processes that occur over the course of the life cycle of a product: from the moment it is cultivated until the moment a person consumes this product.…
Will I receive the harvest of my own adoption?
It’s rather unlikely 🤨. We will never say “never”, but in the majority of the projects the Farmers cannot assure you that the harvest will be exactly from your own adopted unit. Logistically speaking this would be extremely difficult and would incur unnecessary and moreover unfair risks.
Refunds
What happens when a farmer, unfortunately, cannot ship their crop as planned? You will get a credit to use for your next purchase.
Can I pick up my order at the farm ?
We understand that in some situations it might be easier for you to go directly to the producer's farm to pick up your order, but is this option a possibility?
Which address appears as the sender?
This process is called inverse logistics and organizing it this way ensures two main values of CrowdFarming: a reduced carbon footprint and zero food waste.
Feedback and complaints
There are several ways to give us feedback about your order! We understand that it can be frustrating when your harvest doesn't live up to expectations. Our farmers do their best to ensure that your…
The advantages of an adoption
A few curious people ( CrowdFarmers ) asked us about the following subject: "When I order oranges from my adopted unit, does it all come from my orange tree?" It is unlikely. 🤨. "The extra virgin oli…
